Treating Customers Fairly (TCF), with its focus on consumer outcomes, is central to the Financial Conduct Authority’s (FCA) work in ensuring a fair deal for consumers. It underpins the delivery of their statutory consumer protection objective as well as the future objectives of the FCA.
Here, we explore some of the questions often asked about TCF and its implications for marketing and compliance teams in regulated businesses.
We cover frequently asked questions under the following headings:
1. About TCF
2. Expectations of firms
3. Evidencing TCF (Management information)
5. Providers and distributors
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